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Smart tv box is not booting and is stuck at android logo

Manu Apr 14, 2013 12:07PM GST

Smart tv box is not booting and is stuck at android logo. Restarted the device several times and still I am having the same problem. Please help....

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Jaybee Apr 14, 2013 01:42PM GST MERLIN-DIGITAL Agent
This issue can be resolve by updating the firmware. The link for downloading the firmw will be sent to your e-mail.
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Medhat Apr 21, 2013 04:51AM GST
I have the same issue here :(
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Jaybee Apr 21, 2013 09:21AM GST MERLIN-DIGITAL Agent
The link has been sent to your e-mail. Follow the procedure carefully. Cheers!
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Medhat Apr 24, 2013 03:18PM GST
Thanks for ur help. Now it works.
I think this might help others: phoenixcard will not work on normal micro sd adaptors. U must have micro sd card reader (the one which connects to pc through usb, cheapest one might be 40 dhs)
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Ahmed Abubakar May 09, 2013 04:35PM GST
I have the same issue with my smart tv box
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Leo May 10, 2013 11:16PM GST
I've the same issue here, can you send me the link for the update?
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KDB357 May 12, 2013 11:04PM GST
I'm having the same problem what is that link?
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oosman May 19, 2013 09:28PM GST
My merlin smart tv enhancer is stuck on merlin logo and not booting. Can anybody help resolve this or provided procedure to flash firmware?
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Ahmed Birry May 27, 2013 12:09PM GST
I have the same issue. Thanks to forward me the link too
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Mkoshak May 31, 2013 04:11PM GST
I dont have the same problem but it's not playing any YouTube clips and also am trying to update but it's giving me an error.
please help
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Linweimin Jun 13, 2013 05:52PM GST
我是中国北京的用户,昨天刚从迪拜机场买的安卓系统用的投影仪,刚用两天就出现死机,并不断重启,屏幕左上角有红框电池闪烁。今天干脆不能启动。请帮助我解决,谢谢。te l:0086-13911098300
Thanks very much!
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Jaybee Jun 19, 2013 06:50PM GST MERLIN-DIGITAL Agent
Yo need to charge the projector, red blinking light means battery is low.
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Khaled Jun 22, 2013 02:59PM GST
I have the same issue with my smart tv box, kindly send us the firmware link
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James Jun 24, 2013 10:31AM GST
I have a similar issue - when trying to update firmware, it wouldn't take and I just got an image of a dead android logo with his chest open lying on the floor.
Now when I turn the box on, nothing happens. Nothing comes up on the tv screen, nothing on the screen on the box (where it normally says "boot)... nothing. The power light turns on and the lan connection lights in the back are flashing, but it wont boot.
Any advice on how to fix it? Will the firmware fix it? If so can you please send me the link?
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L,vasanth Jun 25, 2013 09:46PM GST
yes me also same problem, I have Razorbee smart tv box, When android logo blinking then tv shows blank, kindly help me
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Shirl Aug 02, 2013 09:51PM GST
I have the same problem with logo being stuck. I was sent a dead link from seller. Can you send it to me please?
Thanks!
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Machi Sep 01, 2013 03:48PM GST
I've the same issue here, can you send me the link for the update?

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dody hb Sep 03, 2013 11:19PM GST
I Have Android Smart TV box Model IP842 JMK,
Smart TV box is not booting and blank
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Sherwin Villanueva Sep 04, 2013 10:55AM GST MERLIN-DIGITAL Agent
Good day Sir! What type of Smart TV box? We have to types Black and White color each has own latest firmware.
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kenneth Oct 03, 2013 02:43PM GST
Can you send me the link.. I have the same problem.. thanks..
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Long tran Nov 05, 2013 08:48AM GST
I have the same problem
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Jaybee Nov 06, 2013 07:05PM GST MERLIN-DIGITAL Agent
We'll send the firmware link to you via e-mail.
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Mohamed S. Barakat Nov 06, 2013 11:33PM GST
I have the same freezing problem, I have just bought it from Dubai 3 days ago. Now I returned back to Cairo. I need the link to the updated firmware please and the steps how to update the USB to TV Smart TV Enhancer.
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dody hananto broto Nov 07, 2013 03:05AM GST
I have the same issue here , help
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dody hananto broto Nov 07, 2013 03:09AM GST
I have the same issue here , help
my types is White color
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Jaybee Nov 07, 2013 02:29PM GST MERLIN-DIGITAL Agent
Hi, We'll send the the download link to you via email.
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Chris Nov 08, 2013 03:41AM GST
Mine is also stuck on bootup, can you send it to me too?
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dody hananto broto Nov 18, 2013 05:06PM GST
Thanks very very much! Best regards,
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Thomas Nov 25, 2013 07:47PM GST

Was watching youtube when the TV box froze. Tried to reboot but gets stuck at the @9 logo.
Please send the link for firmware and instructions. My devise is the MX android TV box, dualor cortex A9, jelly bean android 4.2
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Jaybee Nov 26, 2013 06:53PM GST MERLIN-DIGITAL Agent
Which model do you have? is it the white one or the black one?
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adel Nov 29, 2013 12:08AM GST
mine was sent to the service center and firmware updated, 2 weeks later it doesn't boot, extremely poor quality
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adel Nov 29, 2013 12:10AM GST
please send me the link for new firmware for white smart tv box barcode 0610585662793 also please explain how to update the firmware

thanks
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Jaybee Dec 02, 2013 06:15PM GST MERLIN-DIGITAL Agent
Hi, the firmware link will sent to you via email.
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Karthick Dec 29, 2013 12:20PM GST
I have the same issue. I connected mini PC USB drive (white) to my SAMSUNG tv and I see android logo and nothing happening. Please help me to solve this issue.
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janetk Jan 02, 2014 08:00AM GST
have black mx unit running jellybean 4.2 unit stuck on @9 logo wont go past please help please email link
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David Jan 25, 2014 09:22AM GST
Can you send me the link? I have the same problem... thanks
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robert alanis Jan 29, 2014 04:29AM GST
Can you send me the link? I have the same problem Thanks
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Ivan Jan 30, 2014 08:15PM GST MERLIN-DIGITAL Agent
Hi All,

Can you provide the color of your Smart TV box so we could send the correct firmware for your Smart TV Box.
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Lichun Feb 04, 2014 05:39AM GST
I have the same problem. My smart TV box is Awhite color and it is ndroid 4.2 Dual Core 1080P Full HD TV Box 3D WiFi HDMI Network Google Player.Could you please the correct firmware to my above e-mail address.
Thanks a lot in advance.
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Victor Feb 04, 2014 05:41AM GST
I have the same problem.
My smart TV box is white color and it is Android 4.2 Dual Core 1080P Full HD TV Box 3D WiFi HDMI Network Google Player.
Could you please the correct firmware to my above e-mail address? Thanks a lot in advance.
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Bolaji Feb 04, 2014 08:21PM GST
Please kindly send me the link, I am face with same problem.
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mikeb Feb 05, 2014 02:48AM GST
I have the same problem.
My smart TV box is black color and it is Android TV Box, MX Midnight Amlogic 8726 MX,4.2.2 Dual Core 1G R,AM, 8G ROM,Dual ARM Cortex A9.
Can you send me the link?
Thank you.
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Jaybee Feb 05, 2014 06:19PM GST MERLIN-DIGITAL Agent
Hi Mikeb, the link will be sent to you via email.
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Udanmas Feb 08, 2014 07:22AM GST
Have the same problem. Please sent me the link
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sam Feb 08, 2014 09:23AM GST
Please send me the link as well. I have the same issue.
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Jaybee Feb 09, 2014 01:47PM GST MERLIN-DIGITAL Agent
Hi Udanmas and Sam, the link will be sent to your email.
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Ahmed Zeshan Feb 10, 2014 07:03PM GST
I have the same problem pls send me the link and instructions.
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pjames Feb 12, 2014 03:37PM GST
My android tv box (with the mx logo on top) will not load past the android logo..... I'm not a computer whizz-kid so please can you help with any simple instructions please.
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steve Feb 16, 2014 01:25AM GST
i need the link sent to me to
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Ivan Feb 16, 2014 08:35PM GST MERLIN-DIGITAL Agent
Hi Steve

We'll send it to your email once you provide the details. thank you
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Gavin Feb 16, 2014 09:21PM GST
Me to.....y android tv box (with the mx logo on top) will not load past the android logo..... I'm not a computer whizz-kid so please can you help with any simple instructions please.
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Jaybee Feb 17, 2014 03:52PM GST MERLIN-DIGITAL Agent
Hi Gavin, we don't have Android box that has MX logo on it.
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Stuart jolly Feb 26, 2014 11:08PM GST
Hi my android tv smart player has also froze please can you email me the update
Sjolly05@hotmail.co.uk

Thanks
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Kishore Feb 28, 2014 10:50PM GST
Hi, my TV enhancer, white color also have the same issue, it gets stuck at android. I contacted Dubai office and they have sent a firmware as "haiwen_A20_I8_V1.3_4.2_20131024]_[WIFI_RTL8188_DDR384]". I loaded successfully but still does not work. This is only 3 months old. I already lost a month now, Please advise...
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Peter Mar 01, 2014 01:34AM GST
Hi can you send link my android is stuck,cheers
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Jaybee Mar 01, 2014 01:26PM GST MERLIN-DIGITAL Agent
Hi Peter, which Smart TV Box do you have?
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David Mar 09, 2014 12:05AM GST
I also have mx android that is stuck on that screen.i've got USB stick but no SD card
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Leslea Castle Mar 10, 2014 12:47PM GST
Hi there, I have two boxes, one that is stuck on the andriod sign and another that wont boot up at all: could you please email me the link for the firmware.
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Ivan Mar 10, 2014 08:54PM GST MERLIN-DIGITAL Agent
Hi Leslea, can you send a picture for both TV Box so that I'll be able to identify its exact model and give you the proper firmware for each. Thank you
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Michael Marianjel Mar 11, 2014 01:02AM GST
Hi can you send link my android is stuck in logo.

please help

my android it's wizz II
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Jaybee Mar 11, 2014 07:09PM GST MERLIN-DIGITAL Agent
Hi Michael, Merlin does not have a Android device with a model of wizz II.
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Jacs Mar 11, 2014 10:36PM GST
Hello
I have am android TV box U6D, its silver and has a MX logo on top. It is stuck on the screen that shows androidgadget.co.uk. Its connected to TV, not wonderful at things like this please help someone
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Jaybee Mar 12, 2014 06:49PM GST MERLIN-DIGITAL Agent
Hi Jacs, this issue is mostly cause by the firmware. Firmware upgrade is one of the solution but you need to get the correct firmware for device otherwise it further damage your player.
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smack Mar 14, 2014 09:51PM GST
I have the dual core android smart tv player that is stuck at the android logo....please help! Don't know what to do!
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Jaybee Mar 16, 2014 12:26PM GST MERLIN-DIGITAL Agent
Hi Smack, we need to know the exact model of your device before we can send you the firmware.
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jayson tulloch Mar 16, 2014 05:47PM GST
hi i also have the same issue tv box not booting could i also have the link please ?
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SF1956 Mar 18, 2014 02:49PM GST
hi i also have the same issue tv box not booting could i also have the link please ?
Thanks
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Jon Mar 18, 2014 10:00PM GST
Can you send me the link too please
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mac Mar 28, 2014 10:16PM GST
hi my android box is not booting i am stuck on the logo can u please help me.
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Ivan Mar 29, 2014 04:20PM GST MERLIN-DIGITAL Agent
Hi, may we know the color of you smart tv box?
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Stuart Mar 31, 2014 08:45PM GST
Hi I have smart tv box for android and it's stuck on the android start up screen. Can you help me please
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Jaybee Apr 01, 2014 02:14PM GST MERLIN-DIGITAL Agent
Hi Stuart, we will send the firmware to you via email. But first we need to know the exact model of your device.
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Salman Apr 01, 2014 05:07PM GST
My tv box just shows the glogo and disappears. Only has a blank black screen. What do I do? Please help
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Daniel Apr 03, 2014 10:57PM GST
I have the same issue. Where and how do install the firmware?
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Jaybee Apr 05, 2014 01:41PM GST MERLIN-DIGITAL Agent
Hi Daniel, we can send you the firmware. We need to confirm first the model of your Smart TV Box.
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Jason Apr 06, 2014 07:02PM GST
Hi I have the same problem....can you send me the link ? Thanks
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Ivan Apr 07, 2014 12:12PM GST MERLIN-DIGITAL Agent
Hi Jason, may we know the color of your Smart TV Box? Because we have to identify the model of Smart TV Box you have. Thank you
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Jonny Apr 08, 2014 12:54AM GST
Hi could you send me the link please I have this problem on a couple of my boxes
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Jonny Apr 08, 2014 12:58AM GST
Forgot to mention mine is a amlogic AML8726 -MX Cortex A9 dual core 1.5GHz black
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Ivan Apr 08, 2014 12:09PM GST MERLIN-DIGITAL Agent
Hi Jonny, may I know the color of your smart TV box?
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Jonny Apr 08, 2014 02:09PM GST
It's black & silver
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Ivan Apr 09, 2014 06:51PM GST MERLIN-DIGITAL Agent
Hi, I've sent a separate email regarding your concern. Thank you
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Rina Apr 10, 2014 12:49AM GST
Have same problem. Rockchip RK3066 1.6GHz/ Dual ARM Cortex A9/4 GPU - black.
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Dee Apr 10, 2014 04:34AM GST
I am having the same issue, please send link and instructions. I have a black mx android tv box.

Thank you
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Margaret Robertson Apr 10, 2014 06:28AM GST
My android tv box dual core jelly bean is stuck on 9 logo
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Ivan Apr 10, 2014 06:11PM GST MERLIN-DIGITAL Agent
Hi All, Please make sure that the device you have is a Merlin product. Thank you.
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Ridwan Apr 15, 2014 11:09AM GST
I have a black color smart TV box DVB T-2 AML8726-MX Cortex A9 dual core, Memory 1GB, Internal Storage 8GB, the problem are:
1. Every time I turn ON the device always appear welcome menu and need to setup (wifi/ethernet) even previously already set, how to make it permanent and hide/un-hide this welcome menu?
2. The device can't detect internal memory 8GB it shown only 0GB, how to solve the problem?
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Zulf Apr 16, 2014 10:41AM GST
Mines doing the same, could you send me the link please.
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Simon Apr 20, 2014 06:18PM GST
Got a android tv box dual core jelly bean box (black) witch has stop booting up just stays on a black screen any help please
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Jaybee Apr 21, 2014 12:29PM GST MERLIN-DIGITAL Agent
Hi, we'll send a link to you via email.
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uzi Apr 26, 2014 06:51PM GST
Can you send me the firm update please
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chris dalglish Apr 28, 2014 03:35PM GST
I have an MX Android box, It has frozen on startup, please can you send me a link via email to the Firmware update. Thanks
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Kidxlaw May 03, 2014 03:54AM GST
my android starts up with the logo then black screen thats it im trying to reset it but there is no reset brutton
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rajaji May 03, 2014 08:51AM GST
I'm trying to change MeLe device date and time but its automatically changed when its turned on and gets the default network time how to fix this can anyone help me...
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Furqan May 07, 2014 02:22AM GST
Mine has the same problem, it stuck in begining on android logo. Send me the link plz
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jeanettr May 07, 2014 02:57PM GST
My android box is froze when i turn it on it stays on the android part won't go to main screen any way to fix this it starts up and goes to green screen then just the android sign i have the small black one please need help to fix this
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Jaybee May 07, 2014 02:58PM GST MERLIN-DIGITAL Agent
Hi Furqan, the Merlin firmware for Smart TV Box is developed only for Merlin Smart TV Box. Installing this firmware on a non-Merlin device might render your device useless.
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ricardo May 10, 2014 08:59PM GST
I have a Evoke hdi mini,I got black sceen this was showing the A9 logo and black screen,I did reset it and now turns on but the screen it's just black.
Can you help me
Thanks
Best Regars

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