Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Merlin smart tv box not booting

Sheraz Apr 09, 2013 07:47AM GST

Hey we also have the same problem as Jude we got our smart box yesterday and now it refuses to boot beyound the android logo..Have restarted it but still the same problem
What do I do?

Up -5 rated Down
Jaybee Apr 09, 2013 09:17AM GST MERLIN-DIGITAL Agent
We'll send a link to your e-mail. In this you can download the software and firmware needed to fix your device.
Up 0 rated Down
sheraz Apr 09, 2013 08:44PM GST
I have received the link..thank you... but the instructions are in chinese...i need to have the english version
Up 5 rated Down
Jaybee Apr 10, 2013 12:52PM GST MERLIN-DIGITAL Agent
The instruction is in English, only the graphic parts are in Chinese. Instruction with English graphics is under process and will be available soon.
Up 1 rated Down
Ravi Manglani Apr 20, 2013 07:54AM GST
Can you please send me firm update details. Thanks !
Up -4 rated Down
Fares Apr 21, 2013 07:13AM GST
Can you please send me firm update details. Thanks !
Up 7 rated Down
Fares Apr 22, 2013 12:01PM GST
can you please advise how we can confirm that the upgrade was successful? what should the about screen looks or read like?
Up 3 rated Down
Jaybee Apr 24, 2013 10:09AM GST MERLIN-DIGITAL Agent
The "Build number" should read "apollo_mele-eng 4.0.4 IMM76D 20121121 test-keys"
Up -2 rated Down
mohit May 01, 2013 05:58PM GST
hey,,i too hav the same problem,,will u plsss send me the link
Up 1 rated Down
Leo May 10, 2013 11:16PM GST
I've the same issue here, can you send me the link for the update?
Up -1 rated Down
James May 28, 2013 07:17AM GST
Same issue here, pls kindly send me the link to fix this issue .
Up -10 rated Down
Zubai Jun 01, 2013 11:08AM GST
Kindly send me the link on my email address I am facing the same issue of not booting up android for my Merlin smart Tv box.
Up -1 rated Down
Gaurang Jun 05, 2013 09:56AM GST
Hi- every one seems to be having the same problem. Can you not include update software in the product?

I have the Mini PC tv cloud stick which has exactly the same problem as described above. Could you please send me the link for the software/firmware update?

Up -1 rated Down
Jaybee Jun 05, 2013 02:37PM GST MERLIN-DIGITAL Agent
The update is for the Smart TV Box, your device is the Smart TV Enhancer. You will need to bring the device to Merlin service center.
Up 3 rated Down
yda Jul 26, 2013 06:10PM GST
please send me one more time (last link expired) the link for smart tv box firmware .

thank you.
Up 2 rated Down
mohammed wael Aug 07, 2013 01:27AM GST
Can you please send me firm update details because my device always saying processor has been stopped and always closing the apps or the pages direct

my device is tcc8920_stb_ev_v8 please help me even the keyboard not working now
Up 3 rated Down
ALLEN DSOUZA Aug 20, 2013 08:57PM GST
I brought this device yesterday and I connected it to my Sony TV, it booted up to its main screen( VIDEO PLAYER, BROWSER , SETTINGS..) and there it got stuck , it does not accept any input from the given keyboard, please advice
Up -1 rated Down
Sherwin Villanueva Aug 21, 2013 09:26AM GST MERLIN-DIGITAL Agent
Good day Sir! What is Unit device you purchase?
Up -2 rated Down
abdul rahiman Nov 18, 2013 08:25PM GST
how can i delete the files? also i need update link. have you got any user maual for merlin digital tv box
Up 1 rated Down
abdul rahiman Nov 18, 2013 08:26PM GST
how can i delete the files? also i need update link. have you got any user maual for merlin digital tv box
Up 1 rated Down
Jaybee Nov 19, 2013 02:41PM GST MERLIN-DIGITAL Agent
Hi, you can delete files through the file manager application. We need to know which model you are having (white or black) before we can send you the link.
Up -1 rated Down
Ninan Thomas Nov 26, 2013 08:44AM GST
Hi, I have the same problem. Merlin Smart TV Box is not booting. It shows the Merlin Logo and that's it.
Up 3 rated Down
Maged Salah Nov 27, 2013 06:00PM GST
Hi, I have the same problem. Merlin Smart TV Box is not booting, please assist, miny stck lable is Merlin, Mini PC
Up 2 rated Down
Maged Salah Nov 27, 2013 06:13PM GST
Hi, I have white Stick , I have the same problem. Merlin Smart TV Box is not booting, please assist, miny stck lable is Merlin, Mini PC
Up -5 rated Down
Zhan Jan 07, 2014 03:46PM GST
hi, I mini pc is not booting, could you send me link to download original firmware? pls, thanks!
Up -1 rated Down
Jaybee Jan 08, 2014 07:07PM GST MERLIN-DIGITAL Agent
Hi Zhan, there are several variant of the mini pc. You need to send the exact model to You can also send photo of the mini PC if you are not sure about the model.
Up 5 rated Down
Gianluca Nocera Feb 25, 2014 06:02PM GST
Dear Zhan,
Today, after a good period of honest work my Merlin Mini PC TV cloud Stick is non booting and the droid with the red alert on the belly is indicating that something is wrong. Could you kindly send me the recovery (firmware and instructions?
Thank you in advance.

Kind Regards
Up -3 rated Down
Vladan Sukovic Mar 08, 2014 04:32PM GST
I have a Merlin Mini pc tv cloud stick, and also have the same problem, it is not booting. Can I have a link for firmware download and instructions?

Up 1 rated Down
Shareef Shaik Mar 09, 2014 09:32PM GST
Hi, My Merlin SMART TV box is not booting. please send me software and firm ware update link as well as instruction on how to update the device.
thank you
Up -6 rated Down
Jaybee Mar 10, 2014 08:14PM GST MERLIN-DIGITAL Agent
Hi Shareef, we'll send you the link via email.
Up 0 rated Down
Val May 25, 2014 09:05PM GST
My Merlin mini PC brand new is not booting. Can you help. We just got it today and it does not boot. it's White color.
Up 0 rated Down
Jaybee May 26, 2014 07:18PM GST MERLIN-DIGITAL Agent
Hi Val, it will be better if you can visit our service center. Otherwise you can visit the store where you purchase it and they will be able to replace it for you.
Up 0 rated Down
Khurram Jun 22, 2014 07:40PM GST
Same problem as discussed above. It's doesn't boot except showing a chip and Merlin logo that's it. Please send me the firmware link I will try to update but I am sure this is cheep hardware issue.
Up 0 rated Down
Ivan Jun 23, 2014 04:17PM GST MERLIN-DIGITAL Agent
Hi Khurram, we have a couple of Smart TV Enhancer and I have to identify first the model of the one you have. Kindly send a picture of it please. Thank you

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)

Contact Us
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found