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How long does it take to update Firmware ??

Hadi Choucair Oct 30, 2012 08:04PM GST

I have downloaded the Install.img from your website and I followed the Instructions online to install the Firm Ware. The HMC Premium is turned on with the Title Screen "MERLIN add a little magic to your life" for over Two hours now.

How long should I wait until I know that there is a problem and if there is a problem what should I do?

Up -2 rated Down
Jaybee Oct 31, 2012 09:49AM GST MERLIN-DIGITAL Agent
Installation takes about 5-10 minutes only. While installing there should be a display on the TV about the progress of the installation. If the media player hangs while installing restart the installation process, if still having problem download the firmware again and use the new download to install firmware.
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Chris verwey Apr 26, 2013 06:18PM GST
I have tried to update the firmware on my Merlin HMC Turbo, but it just hangs, try to reboot after about 1.5 hr and anly show upgrade on front panel and logo on TV scree. how to I fix this

Need some help here urgently

regards
Up -1 rated Down
Sherwin Villanueva Apr 27, 2013 09:45AM GST MERLIN-DIGITAL Agent
Make sure that the flash drive that you are using has no other files but the firmware update file only. Do format the flash drive as well before using it to update the firmware of your media player.

Now, since this is the status of your device, to update the firmware, please follow the procedure below.

First your machine must be turned off, second, plug in the flash with the firmware update file, then press and hold the power button which is located on the back of the device for like 5 to 10 seconds. By doing this, you will initialize the firmware update of your device.
Up 2 rated Down
yassar Sep 06, 2013 10:24AM GST
Similar problem as mentioned above is been faced by me. I have even followed the step as you mentioned. But still I couldn't update the firmware.
Kindly support to fix this issue.
Plz revert back as soon as possible.
Up 5 rated Down
Jaybee Sep 07, 2013 07:20PM GST MERLIN-DIGITAL Agent
Hi, you might be using the wring firmware for your media player. make sure that you download the correct firmware for your device. If not sure, please contact support@merlin-me.com, send the exact model of your device and the correct link for downloading will be sent to you. You can also send photo of the media player if you are not sure about the model.

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